Alternatively, if you want to have the user confirm before updating properties, you could put “save” and “cancel” buttons at the top of the UIView that has the properties editing options. It would be easier to understand if the properties for each task simply updated in Zendesk immediately when you edit them in the app. Well, actually it does exactly that if you typed something in the text box but if you didn’t type anything then it means “push property updates to server” instead of “send message”. Since other apps use that icon to mean “send message” I thought that when I press that button it would send the message I type in the text box below. The changes only update back to the Zendesk server when you press an icon in the upper right corner that looks like a paper airplane. Instead they are queued locally in the app. It took me a month or so to understand how to use this app but after I understand it, I see that it gets the job done.įor example: when you change any properties of a task, the changes are not written to the database immediately. Learn more about Support and create a free account here: ĭifficult to understand the UI but it’s ok once you get familiar with it Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Zendesk builds software for better customer relationships. Send us feedback directly through the app in the Settings tab. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. Search to find context on your customer Continue a conversation, or create new ticketsĪdd the right people to the conversation with create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. Configure which notifications you receive by group and when you want them, by day and time. Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Get real-time notifications for critical updates If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. Some of the key features you’ll find in the app: Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Get ahead of the day and keep things running by bringing the right people, conversations, and information together. It's a fast and secure productivity tool that gives you visibility to your account in real time. Zendesk has also been recognized as an outstanding company in the past, having been named to the Forbes 100 list, among other achievements.Zendesk Support for iOS is built for agents, team leads, and managers on the move. Zendesk today serves a global client base, boasting 160,000+ paid customer accounts and over 4,000 employees across 160 countries and territories. The philosophy at Zendesk is that less is always more, and the company follows this principle by providing a web-based solution that client organizations can utilize quickly and efficiently at cost-effective rates that empower them with the flexibility to move faster and scale with their growth. Employees of Zendesk receive competitive compensation and benefits packages as eligible and enjoy a culture that promotes diversity, inclusion, and giving back. In addition to its headquarters, the company has offices across the United States and in countries around the world. Examples include computer & IT, customer service, marketing, business development, and consulting. As an employer, Zendesk is an advocate of healthy work-life balance, keeps "sane work hours" that grant employees plenty of time to pursue personal passions, and has offered freelance, flexible schedule, hybrid, and 100% remote employment in a variety of fields. Zendesk was founded in 2007 with a simple idea: develop a customer service software that is easy to use, affordable, and accessible to everyone. Headquartered in San Francisco, California, Zendesk is a computer software company offering effective customer support software that enables companies to deploy stronger customer service for both internal and external customers. Researched & Written by Jessica Howington on the FlexJobs Team
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