![]() ![]() “Back in 1994 when I started, most things were corruption, or electronic, or slight mechanical problems,” Cobb recalls. While this has made life better for hard-drive owners-higher capacities, faster performance, longer drive life-steadily increasing complexities and closer tolerances have made drive repair dicier. Today’s files aren’t always straightforward data buckets, either: Enterprise IT systems often encrypt sensitive files, so DriveSavers trains and certifies its engineers in common encryption technologies.Īlso, hard-drive engineering has progressed over the years. Reassembling filesĮlectrically grounded coveralls, hood and mask, safety glasses, and latex gloves: the all-day uniform of a cleanroom engineer. Government-the company has deployed aĬisco Self-Defending Network architecture to keep even the most resourceful hackers from snooping. Due to the sensitivity of much of the data that DriveSavers saves-clients include major financial services, Hollywood filmmakers, and the U.S. The recovered data is then transferred from the clone to DriveSavers’ immense and highly secure storage network, which includes 65TB of 24/7 online storage, with another 100TB of near-line backup. After the sickly drive has yielded its raw data, it’s no longer part of the workflow-it’s laid aside, and all further recovery work is done on the data now moved to its clone. There, a team of seven veteran engineers transfers the drive’s data onto another drive after repairing the malfunctioning drive using parts from an on-site, 20,000-drive inventory. When a sick storage system is brought into the company’s hardware hospital, it’s given a preliminary examination in what Sit refers to as the “triage area.” After diagnosis, 95 percent of ailing drives are sent into the cleanroom for disassembly, repair, and preliminary data recovery. “Do no harm” is more than a slogan at DriveSavers it’s the basis of the company’s workflow. So instead of quality service, they just plug each drive in to some diagnostic device that reads smart codes and if it throws out a code that is too time consuming to recover, they just say "head crash" and send it back, then quickly move on easier fixes.In DriveSavers Class 100 cleanroom, hard drives can be operated with their cases open without fear of being contaminated by drive-destroying dust. ![]() they must receive hundreds of not thousands of drives a week. What I assume has happened is the company at some point over the past couple of years switched from a quality, over to a quantity business model - aka. I'm beginning to see a pattern here, and I'm purely speculating, but they're a business and time is money. Of the past 5 drives I sent over the last 2 years (mainly personal hard drives from laptops and desktops of user's who did not back up), 3 of these drives could not be recovered because of a "head crash" and while yes, that would indeed be a way to lose all if not most data on the drive, I know for a fact that one of the drives I sent did not have a head crash. I'm told that they're the place other drive recovery services will send a drive if they cannot fix it, but I'm beginning to have my doubts about this company. We use drivesavers whenever we have an issue with a "failed" drive as they're typically the very last resort. Do get your drive returned to you, because you'll want a second opinion. ![]() As for Drive Savers > Do not take their word for it & be thankful you didn't have to pay $2500+ for your data recovery. I won't personally be sending any drives in as I'll have my backups now, hehe, but all future business of staff, students, faculty are going to this company. Over 90% of the data was recovered, they had to use a donor drive, but the head swapped worked and I can't be happier! So thank you both! I took the recommendation from techtornado and went with $300 Data Recovery. ![]()
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